Integra Global Solutions

Integra Global Solutions

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Description

When you get complaints from your customers about poor customer service, it is frustrating. What is even more frustrating is you do “damage control” because your customer support team could not do a great job. However, you know damage control is not the ultimate solution.

If you had a good customer support team to effectively handle issues, you no longer need to do damage control. With Integra, you don’t get ordinary customer support people; you get customer support professionals who are experts in customer psychology.

This psychology based customer care approach focuses on customer delight rather than mere customer satisfaction. You no longer have to worry about unhappy customers spreading negative comments about your business. In fact you would gain new business through the positive messages sent by your delighted customers.

With over 18 years’ experience and 1400+ staff strength, you are in the right hands. Use our customer support professionals trained on customer psychology to handle your customer service via phone, email, live chat or social media.

Phone Support : Unlike standard call centers, we do not stop with merely answering calls. You get a full-fledged customer support center that ensures a delightful experience for every customer.

Email Support : An email or ticket answered professionally goes a long way in enhancing your brand value. We ensure all your email tickets are dealt with immediately and in a thorough manner.

Technical Support : Now you can provide support to your customers by using our qualified/certified technical experts trained not only in technology but also in the nuances of customer care.

Live Chat Support : Having a proactive live chat support on your website could increase your sales conversion by as much as 50%. Our live chat agents are available immediately to start.