175 years of experience has embedded in Abellio a social duty to passengers which extends beyond the journey on one of our trains, trams or buses. The passenger is at the heart of everything we do. The delivery of safe, reliable and comfortable services is the starting point for every transport provider, but that is not enough for Abellio. Our services must play an integrated role in the socio-economic development of the societies we serve.
The Abellio Way Framework provides a common way of working for all of our businesses and it drives operational improvement that helps us achieve our ambition. There are various elements that make up the framework and collectively they represent the very essence of what we are as a company. The Abellio Way is what differentiates us from our competitors. It’s what makes us unique and comprises of the following Values & Behaviours: